University libraries exist to support the teaching,
learning and research needs of their institution. This is done by
providing the latest information sources for the academic
community as university library users. This mission can be
achieved well through effective and periodic marketing of
information and library services, one of which is through
reference services. This article discusses the use of reference and
information services in supporting distance learning as one of the
impacts of the spread of the Covid 19 outbreak (current situation
and the way forward). The research method is quantitative
descriptive research, with 78 respondents and using literature
related to the transformation of reference services in the digital
era. Data collection is processed based on the results of
observations, interviews of the IAIN Batusangkar library
reference service and other college libraries in providing online
reference services. The analysis explains the presence of a
reference service for students, especially Library Science
students at IAIN Batusangkar. Analyzing how the media can help
reference librarians in providing optimal services to the
academic community remotely. Continue to serve readers with
different needs, librarians must walk across the library, access
computer screens from all campus intranet systems, answer
emails and explore other interactive tools to reach customers in
an effective, practical and effective way. Efficient in order to
always satisfy users and keep closer to them, as the main purpose
of the presence of reference services.
Keywords: Services, Virtual, Distance Learning, Library.